Contact the GigoStream Support Desk

Technicians on duty every hour of every day, including during live events. Most messages get a human reply within two hours.

Reach us

Support Channels

  • Email[email protected]
  • WhatsApp+15144477860 — fastest route for activation and billing
  • Support hours24 hours a day, 7 days a week, 365 days a year
  • Typical first replyUnder 2 hours · under 30 minutes during US prime time
  • Office
    410 N Michigan Ave, Suite 720
    Chicago, IL 60611
    United States

Already a subscriber? Include the email address on your account and, if the issue is playback related, the exact channel name and time. That single detail usually removes a whole round trip.

Before writing in about installation, it is worth a quick look at the IBO Player setup guide — roughly half the tickets we receive are solved by the Live Screen Style fix documented there.

Send Us a Message

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🔒 We reply within 2 hours · your details are never shared or sold

Quick links

You May Not Need Us At All

Installing on a new device

Fire Stick, Android, Windows, macOS and smart TV walkthroughs are all in the setup guide, including the Downloader code and the playlist registration steps.

Choosing a plan length

Effective monthly costs and savings for all five terms sit in a single table on the pricing page.

Refunds and cancellation

Our two refund exceptions and the exact request process are written out on the refund policy page.